Privacy Policy 🔒

1. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Information

This is information that can be used to identify you personally. We collect this information when you voluntarily provide it to us, such as when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer service
• Participate in a survey or contest

This information may include:

Identifiers:

Your name, email address, phone number.

Commercial Information:

Billing and shipping addresses, payment details (handled securely by our payment gateway), order history, and product preferences.

Correspondence:

Records of your communication with us.

B. Non-Personal Information

We automatically collect certain technical information when you visit our Site. This may include:

• **Log and Usage Data:** Your IP address, browser type, operating system, referring URLs, pages visited, links clicked, and the dates/times of your visits.
• **Device Information:** Information about the device you use to access our Site.
• **Cookies and Tracking Technologies:** We use cookies and similar tracking technologies to track activity on our Site and hold certain information to enhance your user experience. You can instruct your browser to refuse all cookies.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• **To Fulfill Your Orders:** To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
• **To Communicate With You:** To respond to your inquiries, provide customer support, and send you important account/order-related updates.
• **For Marketing and Promotions:** With your explicit consent, to send you newsletters, promotional materials, and information about new products or offers. **You can opt-out of these communications at any time.**
• **To Improve Our Site and Services:** To analyze how customers use the Site, improve our product offerings, and personalize your shopping experience.
• **For Security and Fraud Prevention:** To monitor and prevent fraudulent transactions and other illegal activities, and to protect the rights and safety of our users and ourselves.

3. How We Share Your Information

We **do not sell, trade, or rent** your Personal Information to third parties. We may share your information in the following limited circumstances:

Service Providers:

We share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and serving you, such as:

• Payment Gateways: To process your payments securely.
• Shipping and Logistics Partners: To deliver your orders.
• IT and Analytics Providers: To help us analyze how our Site is used.
• Marketing Platforms: To manage our email communications (only with your consent).

These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Obligations:

We may disclose your information where required to do so by law, subpoena, or other legal process, or if we believe that such action is necessary to comply with the law or to protect our rights, property, or safety, or that of our users or others.

4. Payment Security

All payment transactions are processed through **secure, PCI-DSS compliant payment gateway providers**. We do not store or have access to your sensitive payment details, such as your full credit/debit card number or CVV. Your payment information is transmitted directly to the payment gateway and is subject to their privacy policy.

5. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill your orders, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights (Under Indian IT Act)

As a user, you have the right to:

• **Access and Correction:** You can access and update your personal information directly through your account settings or by contacting us.
• **Withdraw Consent:** You can withdraw your consent for marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us.
• **Data Erasure:** You can request the deletion of your personal data, and we will comply where it is no longer necessary for the purposes for which it was collected.

7. Cookies

Our Site uses "cookies" to enhance User experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

8. Security of Your Information

We use **administrative, technical, and physical security measures** to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

9. Grievance

In compliance with the Information Technology Act, 2000 and its rules, we have appointed a Grievance Officer to address your concerns regarding data security and privacy. You can contact the officer at:

We will address your concerns and attempt to resolve any privacy issues in a timely manner.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: